By i-Rewood | January 1, 2022
This refund policy is for i-Rewood users who have problems with the order, product and package. i-Rewood will process the refund in 24-48 hours.
i-Rewood makes an effort to provide the best service for all users. To better solve the return and refund issue, please view the following content.
To know before you start
You might find that there are difference between payment and refund amount. We will explain these issues in detail as much as possible, and try to eliminate your doubts.
Important, you can apply for a refund when you have paid the order, while I-REWOOD haven’t ship it. When apply for a refund of a order with many items, you can apply for a refund for a single item. We’ll return the cost and postage of the product when refunding. The shipping fees are consisted of registration fee and basic postage.
Registration fee is charged once and calculated by the weight of products. When a single product applies for a refund, we’ll return the product cost and postage calculated by the product weight. While the registration fee won’t be returned to ensure that other products without having applied for refund to be delivered successfully. Thus, the total amount of refund will be different, because the registration fee is charged according to the package.
For an order, the cost of product A is $20, while the cost of product B is $30. The total shipping fee is $15, and the order is charged $65.
$15 shipping fee contains $5 registration fee, $8 basic postage of product A, $2 of basic postage of product B.
When product A applies for a refund, the refund amount is product A cost $20 plus basic postage $8, a total of $30.
When product B applies for a refund, the refund amount is product B cost $30 plus basic postage $2, a total of $32.
If all products in the order apply for refund, then all product costs, registration fee and basic postage will be returned.
In some case, and at i-Rewood discretion, only the price of the items will be refunded. Shipping might not be refunded.
When refunding, we’ll return to Paypal, Credit Card, and balance if available.
When return to credit card, it will be processed by the staff and may take a little longer. I-REWOOD staff will process in 7 to 10 business days. Additional delays might apply for you to actually receive the funds.
When return to Paypal, the refund amount will arrive in the account within 3 to 5 business days after the staff has processed. Please check it in time.
When return to credit card, because it takes longer time for the bank to process the refund, the amount will arrive in the account within one week after the I-REWOOD staff has processed. Please check regularly.
If available and when we return to the account balance, it will arrive in the account immediately for your next purchase.
We recommend refunding the money to the balance for faster processing. You can use the balance to pay for new orders or withdraw at any time you want.
No matter what problems you have in I-REWOOD, we will actively assist you to solve them. If there is any problem when refunding, please feel free to contact us.
Happy to help!
- Contact I-REWOOD customer service at Contact button below.
- Send photos/videos of the damaged product and screenshots of dispute.
Please note that:
The money will be refunded to the original payment channel (PayPal or credit card).
- Photos/videos of the damaged item. Please send us the materials to prove the damage.
- Screenshots of the dispute, which include name, date and content. For example, a customer complaint/dispute raises through PayPal Dispute, e-mail, chat window, etc.
- (Optional) Tracking number of the item. If I-REWOOD asks for a return of the item, you need to send the tracking number to prove that you returned it.
Contact I-REWOOD in the Chat
Cases that i-Rewood makes refunds
If the arrived product is damaged, I-REWOOD offers a full refund or replacement.
I-REWOOD has a strict quality control standard. We will check every product before delivery. If any of the following circumstances exist, we offer a full refund or replacement:
- Incorrect product
- Product with the wrong color, size, etc
- Product with a missing component
Please note that:
You don’t need to return the incorrect product. We will refund or resend the right one to you.
If you have any questions about size, please provide photos of the measurement. Make sure that you measure the item in the correct method. You can send the result to our customer service and we will deal with it asap.
I-REWOOD offers a full refund if the product is out of stock. We will notify you and make the refund or replacement.
I-REWOOD offers a full refund if the product can not be shipped. Due to the limited transportation, some products do not have proper shipping option. We will notify you in time and make the refund.
I-REWOOD offers a full refund if the order cancels before the product is shipped. But we will not offer a refund if the following circumstances exist:
- After the process of production already started for a custom request
I-REWOOD offers a full refund if the package is missing during the delivery.
I-REWOOD offers a warranty for all products. The warranty period is 30 days from the day of receipt of the product. After 30 days, we don’t support refunds.
Cases that i-Rewood does not makes refunds
I-REWOOD will not offer a refund or resend if the tracking info shows ‘order delivered.’
If the package is unclaimed, it will be destroyed by the local carrier within 48 hours.
I-REWOOD will not offer a refund or resend if the tracking info alerts. The following reasons may cause the alert:
- Incorrect/insufficient Address
- Refused Package
- Customs Clearance
- Non-Existing Number
- Unknown Recipient
- Expiration Date of Raising Dispute
You can raise a dispute within 30 days from the date you receive the product.
Please note that:
A dispute will be closed automatically if you have not answered for 3 consecutive days.
- Dispute Denied
The following disputes will be denied.
- Closed Order.
I-REWOOD will deny your dispute if the order status is closed.
- No Tracking Info
I-REWOOD will deny your dispute if the tracking info expired. Generally, the post office will keep tracking information of the order for 180 days.
- Shipping Option
I-REWOOD will deny the dispute if you choose the following shipping options:
Post NL; Electric Post NL to USA, UK, Canada, Australia, SouthAfrica, the overseas territories and overseas island areas;
I-REWOOD will deny the dispute if your order is shipped to the following countries:
Haiti; Kyrgyzstan; Madagascar; Mauritius; Bangladesh; Nepal; Nicaragua; Swaziland; Jamaica; Zambia; Ecuador; Peru; Bolivia; Chile; Argentina; Uruguay; Egypt; Sudan; Libya; Algeria; Angola; Bahamas; Benin; Belize City; Burundi; Dominican Republic; Gambia; Grenada; Cuba; Palestine; Paraguay; Guatemala; Reunion; The Commonwealth of Puerto Rico; Hawaii; Alaska; Guadeloupe; Martinique; and French Guiana.
- Force Majeure
I-REWOOD will deny the dispute of any product damaged or shipping delay caused by the act of God, epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection.
I-REWOOD will deny the disputes caused by the following reasons:
- Your shopper does not like the product.
- Item doesn’t match the listing description, such as inaccurate measurement.
- Product smells unusual.
I-REWOOD does not suggest you return products. Because the shipping cost is high and sometimes higher than the product value. Also, it takes months to deliver the package, which will affect the processing time.
If you urge to return the product, please pay attention to the following aspects:
- You need to return the product within 10 days after receiving it.
- The product is in good condition and does not affect the secondary sales.
- You need to pay the shipping cost.
If you’ve returned the product, please send the tracking number to our customer service.